To justify the investment in Citrix Cloud, management will also need information on the usage of virtual apps and desktop services and will also seek ways to optimize the costs associated with these services through infrastructure right-sizing, optimization strategies and better capacity planning.īuilt-in Tools from Citrix: Do They Suffice for Citrix Cloud Monitoring?.Since problems can originate in any place of the service delivery infrastructure and affect the user experience, monitoring should cover the on-premise Citrix infrastructure, the datacenter elements supporting the Citrix tiers, the network interconnecting the datacenter to the cloud and the Citrix Cloud Control plane. A requirement for accurate root-cause diagnosis is the ability to monitor every layer and every tier of the infrastructure. When problems will invariably occur, they need to be able to determine the location of the root-cause of the problem.This way, administrators can learn about problems before your users do and can work to address these problems quickly. Since part of the delivery infrastructure is not within their control, it is even more important than before that organizations deploying Citrix Cloud have ways to continuously and proactively monitor user experience. The success of any digital workspace deployment is dependent on the user experience it offers. Measure the user experience of virtual apps/desktops sessions.Organizations deploying Citrix Cloud need to be able to: Therefore, performance monitoring of Citrix Cloud is challenging, and when users complain about slowness, Citrix administrators have to be able to determine what is causing the problem – is it to do with the Citrix Resource Plane and its components, or the public cloud, or the Citrix Control Plane, or the network interconnecting the resource and control planes? Requirements for Citrix Cloud Monitoringįrom the above analysis, it is clear that the built-in tools from Citrix are not sufficient for monitoring Citrix Cloud environments effectively. They will still expect the performance of Citrix services to be on-par with that of physical apps and desktops. At the same time, end users are not aware of or interested in knowing the complexity of the Citrix Cloud architecture.Slowness in the inter-connecting network will affect the quality of Citrix services. Network connectivity between the Resource Plane and Control Plane is also important.Performance of the public cloud can also affect the user experience. Some organizations may deploy the Resource Plane in a public cloud – AWS, Azure, etc.The Control Plane is hosted and managed by Citrix, and organizations do not have visibility into its operation and performance. There may be multiple administrators responsible for elements in the Resource Plane. The Citrix Cloud architecture is distributed and involves several domains of control.Monitoring the performance of Citrix Cloud services is challenging for several reasons: To enable connectivity between these two planes, one or more Citrix Cloud Connectors need to be installed (usually installed in pairs for HA) and managed in the resource plane.Ī typical Citrix Cloud deployment The Performance Monitoring Challenge: On-prem vs.
The Citrix components in the datacenter are referred to as the Resource Plane. On the other hand, the Citrix customer or service provider is required to implement the Virtual Apps and Desktop VDAs in their datacenters (or private/public cloud).
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In the hybrid deployment model, Citrix implements and manages the Citrix Delivery Controller, StoreFront, ADC Gateway, SQL Server, License Server, etc. These are rendered as hybrid cloud services where Citrix provides cloud-based management while customers decide where workloads are located.
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